Erlang C Calculator 3.0
Free Version
Publisher Description
This application uses Erlang C formula[1] employed in call center applications to estimate the number of agents required to handle a projected call load at a prescribed service level. The inputs required are 1) number of calls arriving in a 15 minute period, 2) average service time in minutes for the calls during that period, 3) percent service level (i.e. percent of incoming calls that need to be answered within a given wait time) and 4) wait time in seconds. The calculator not only calculates the number of agents required to meet the service level target but also provides a detailed table illustrating the service level degradation that would be experienced if the call center employs less than the suggested value by Erlang C formula. A graphical view of the tabular data is also provided.
References:
1. Call Center Mathematics, Ger Koole, A scientific method for understanding and improving call centers, March 2006.
http://www.math.vu.nl/~koole/ccmath/book.pdf
About Erlang C Calculator
Erlang C Calculator is a free app for Android published in the System Maintenance list of apps, part of System Utilities.
The company that develops Erlang C Calculator is Kokeb.com. The latest version released by its developer is 3.0. This app was rated by 5 users of our site and has an average rating of 4.8.
To install Erlang C Calculator on your Android device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2013-09-15 and was downloaded 234 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the Erlang C Calculator as malware as malware if the download link to kokeb.com is broken.
How to install Erlang C Calculator on your Android device:
- Click on the Continue To App button on our website. This will redirect you to Google Play.
- Once the Erlang C Calculator is shown in the Google Play listing of your Android device, you can start its download and installation. Tap on the Install button located below the search bar and to the right of the app icon.
- A pop-up window with the permissions required by Erlang C Calculator will be shown. Click on Accept to continue the process.
- Erlang C Calculator will be downloaded onto your device, displaying a progress. Once the download completes, the installation will start and you'll get a notification after the installation is finished.
